At Alave, understanding comes first — that includes how we handle your data. This policy explains what information we collect through alave.co, why we collect it, and what rights you have over it. We've kept it as clear and short as we could.
1. Who we are
Alave is a technology and process consulting firm. For any question about this policy or your data, reach us directly at hello@alave.co — a real person will answer, not a bot.
2. What we collect
When you fill out our contact form, we collect:
- Full name
- Work email
- Company name
- Country (optional)
- What you're looking for (optional)
- Any details about your business you choose to share with us
We don't collect anything beyond what's needed to understand your inquiry and respond to it. We currently don't use cookies or analytics tracking on this site. If that changes, we'll update this policy and ask for your consent first, where required.
3. Why we collect it
We use your information to:
- Respond to your inquiry and understand your business context
- Evaluate whether Alave is the right fit for what you need
- Follow up about our services, if relevant to your inquiry
We never sell your data, share it with third parties for marketing purposes, or use it for anything beyond what's described here.
4. Legal basis for processing
We process your data based on your consent when you submit the contact form, and our legitimate interest in responding to inquiries you've initiated. If we ever want to use your data for something beyond responding to your inquiry — like adding you to a newsletter — we'll ask for your explicit consent first.
5. Where your data lives
Submissions are sent to our team and recorded in HubSpot, the CRM we use to manage inquiries and client relationships. HubSpot acts as our data processor and maintains its own GDPR-compliant data protection agreement.
6. How long we keep it
We keep your contact information for as long as needed to respond to your inquiry, and — if we start working together — for the duration of our business relationship plus any period required by law. If we haven't heard from you and there's no active relationship, we periodically review and remove inactive contact data. You can request deletion at any time (see Section 7).
7. Your rights
Depending on where you're located, you may have rights under the General Data Protection Regulation (GDPR) if you're in the EU or Spain, the Lei Geral de Proteção de Dados (LGPD) if you're in Brazil, or the Ley N.º 25.326 if you're in Argentina. These generally include the right to:
- Access — know what data we hold about you
- Correct — fix inaccurate or outdated data
- Delete — request we erase your data
- Object — ask us to stop processing your data
- Portability — request a copy of your data in a portable format
To exercise any of these rights, email hello@alave.co with your request. We'll confirm and act on it within 30 days.
8. International data transfers
Alave is based in Argentina and works with clients across the Americas and Spain. Your data may be processed in a country other than where you're located. We rely on service providers, like HubSpot, that maintain appropriate international data transfer safeguards.
9. Data security
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. No system is 100% secure, but we treat your information with the same care we'd want for our own.
10. Children's privacy
Alave's services are directed at businesses, not individuals under 18. We don't knowingly collect data from minors.
11. Changes to this policy
We may update this policy as our practices evolve — for example, if we introduce analytics or new tools. We'll update the date above whenever we do. Significant changes will be communicated clearly, not buried in fine print.
12. Contact us
Questions about this policy, or want to exercise your rights? Email us directly: hello@alave.co